The shake shack on milk and Washington St ...very close to the freedom trail. All ordering is done on customized computer screen, super easy and quick. You either leave your phone number or pick up number for them to call or text your order. Fresh burger with crispy crinkle fries.

loved all the burgers they have on their menu! I think this branch has the best burgers when it comes to how well the burgers are prepare. whenever I am in the downtown area, if I am not ordering from McDonals from across the street I am at shake shack ordering my favorite burgers with a shake depending on my mood of the day. friendly people and highly recommended!

The food was good. The service was good too. But there were less systems to place the order. Ambiance was great but very crowded.

Good burgers,fries,and nice cold beer.Nothing fancy just plain goodness.Great spot to people watch.

Shake shack burger is good but it is not big portion and expensive. I think that it is would be amazing if they increase the size of patty and put more food or have a set menu with fries and drinks. The food came out quick. I got the smoke burger which was pretty good but did not fill me up. It had a good kick of spice but not too much and was not too salty. The shroom burger was also good.

A convenient location. They're slow but so us every shake shack. Always get the shack sauce with your chicken it's so so good. Nice people working here too!

Both the kid and hubs have never had a Shake Shack meal before so we stopped in for lunch on our last day in Boston. Location is conveniently within walking distance of the Downtown Crossing T station. We used a kiosk (because we need time to look at the menu and decide!) and ordered a ShackBurger, White Truffle Burger, and SmokeBurger (names are approximate haha), fries, Dreamsicle shake and a large pomegranate basil drink. Total was about $40. I gave my phone number and received a text to pick up shortly after. The burgers look really small (we're used to big ones) but they were surprisingly filling. The buns were soft and the burger patties taste freshly made. The fries were crispy too. The pomegranate drink was a little tart but refreshing. The milkshake though tasted solely like vanilla, no blood orange flavor at all. The color was also a giveaway, given that the picture of the shake looked orange-y. The kid went to ask about the milkshake and was told it's supposed to taste a bit of both. But he's afraid to make a scene so he let it be. Seems to be a popular spot, not overly busy, and the turnover was relatively quick.